What can you expect when from the SJN experience? Let's walk you through our typical process and give you an insight into why we believe we are so different.....
When you arrive at SJN Motors you can browse our selection of 200 cars at your leisure. No pressure sales techniques or sales personnel following you around whilst you look. But, we are here to help too. Our sales team will direct you to any car you have come to see in particular, or help you find your next car if you have certain criteria.
Your car is your second biggest financial investment. You are going to need to drive it! Simply bring your driving licence with you and go have some fun! We will gladly come with you, if required, but in many cases our insurance allows you to take the car on your own. Get comfortable, collect your thoughts and drive it as far as you need to.
Once you have returned, sit down, relax, have a drink and speak to one of our advisors. Tell them what you think of the car. You may have concerns or questions. You may have certain requirements we can accommodate. We believe in friendly and sensible conversations. Finance is not an issue; we will create a package that is affordable and makes sense for you. If you decide to go ahead with buying your car, we will agree your requirements and confirm it in writing to you, including the agreed collection date.
Your car will go straight to our garage next door. One of our dedicated technicians will carry out the servicing work required and go through a systematic checking process. Our standards are high. We go over and above the legal tread limit for tyres. We take a pro-active approach to the preparation of your car. Our highly experienced garage team will decide whether components are worn and will give you trouble in the short to medium term. If they think they will, they will change them. This does not affect the price we have agreed with you.
Our technicians are car mad! When they conduct the road test on your car, they will treat it like their own. They will listen, smell and feel every nuance to ensure they are happy.
Once returned from road test, your car will be MOT'd. This means it will be checked again and even more thoroughly than when it was prepared on our ramps.
Once MOT'd, your car will be brought back to our showroom and handed over to our valeting team. They will wash and vacuum your car, making it look and smell lovely!
Before you collect your car, our team will have prepared all documentation to make the handover process as efficient as possible. Don't worry about arranging road fund licence; we will help you with that when you arrive. Before you drive away, inspect your car for as long as you need to before you part with your hard earned cash! We want you to be entirely satisfied.
You may have a question about your car. Call us! We will help whenever we can. What if there's a problem? Don't worry, we won't leave you on your own. You invested and put your trust in us. We re-pay that with the best after sales support in the used car industry. Call our garage, make an appointment and let's get your sorted as quickly as possible. What if we need to keep your car for 24 hours or more? Again, don't worry; we'll supply you with a courtesy car until your car is back on the road.
We believe our process is the most friendly, thorough and transparent in the used car industry. Come and experience the SJN difference yourself.
Great customer service. Took the time to go through all the options and helped me source finance for my new car without any problems. I don't like buying cars from a bad previous experience but have to say dealing with Tony has brilliant. Knew everything we wanted to know left us to look around for as long as needed. Never pressured me or my mum to buy anything. Would definitely recommend this company to anyone looking for a car. Can't wait to pick up my new car. Thabks for all your help Tony you've been a star.
Sam O Via Google
Had a lovely experience at sjn motors. Came in with my family and dealt with Tony. I have to say Ive never found buying a used car such a pleasure able experience. Tony was polite and professional and helped us select a car that fitted my requirements. He allowed us as much time as we needed to look over the car without any pressure what so ever. I would definitely recommend this company to anyone looking to buy a new car.
Lauren Woodruff Via Google
Brought an astra estate from this company and must say it's a brilliant car for the money I paid for it. Just over £2000 and it come with 12 months warranty a brand new mot and a full service. I have and will continue to recommend them to anyone that has been looking a for a new. Thanks for all your help and professionalism Tony you've been a star. I can't thank you enough.
Graham Stamp Via Google
Great Sales and aftercare package. Brought a car from this company. Unfortunately not long after I picked the car up it had a fault in the engine. I phoned the showroom and spoke to Tony who managed to calm me down as I was in a panic. He arranged for the car to brought back to their garage immediately and left me with a courtesy car whilst they fixed mine. He then passed me over to the workshop manager Luke who kept me up to date with the progress of my car and between them they got the car delivered back to me once it was fully repaired in a very quick time. I will be looking for a car for my husband very soon and will definitely come here first before anywhere else. A used car dealer you can trust is very hard to find and you can definitely trust these guys.
Christine S Via Google
SJN and the whole team could not have been more helpful or accommodating when we purchased our Seat Ibiza estate recently. The whole team were warm, welcoming and bent over backwards for us. The no-pressure sales team were honest and up front & helped to make our purchase as easy and good value as possible. We highly recommend this company to anyone looking to purchase a car.
kate wilson Via Google
28/04/16 - Once again SJN Motors have surpassed themselves. I would like to thank Luke and Cathy for their outstanding service this week. The clutch went on my car and, despite being inundated with work, they managed to squeeze me in and repaired it really quickly and a lot cheaper than I expected. They did their utmost to make sure my family and I were still able to go away this weekend and for that I am very grateful. Thanks guys.
Deana Moriarty Via Google
I know that it is very difficult to find a second hand car dealer which ticks all the boxes but I have found it. Everything was flawless with SJN. I highly recommend them. I will look no further when I will need to purchase a car again.
Eduard Danaila Via Google
Having searched for a car for months, I stumbled across SJN Motors and saw the 5 star reviews. Being a bit sceptical, I didn't really believe the reviews and decided to go and see for myself and I am so glad that I did. Hands down the best motor trader I have ever been to. I have and will be continuing to promote this dealer as they are fantastic. Hats off to them and their team for delivering a service that is out of the ordinary. Thank you guys.
Naz U Via Google