As of the 1st October 2015, the new Consumer Rights Act became law, replacing and updating the sale of goods act.
The Consumer Rights Act says that goods
This provides added protection for the consumer and is welcomed by SJN Motors and we will be fully compliant with the letter and spirit of the new law. This means that you can buy with complete confidence knowing that should the unexpected happen, you have a powerful new law and a fully compliant trader in SJN Motors.
For more details on the new legislation, please visit here
- must be of satisfactory quality, based on what a reasonable person would expect, taking into account the price
- must be fit for purpose. If the consumer has a particular purpose in mind, he or she should make that clear
- must meet the expectations of the consumer
What If I have a problem and SJN Motors do not resolve the issue to my satisfaction?
SJN Motors will always be fair and reasonable in dealing with any issues that arise, however, in the unlikely event that you are not satisfied with the outcome, We use a Alternative Dispute Resolution Provider.
We are subscribed to the National Conciliation Service (NCS) which is the UK’s certified automotive retail Alternative Dispute Resolution (ADR) provider. As one of our customers, you are able to use the NCS if you feel we have not internally been able to resolve your complaint.
The NCS has been certified by the Chartered Trading Standards Institute (TSI) as compliant with UK and EU regulations in respect of ADR